Terms & Conditions and FAQs
Terms and Conditions
Gift vouchers are non-transferable and not redeemable for cash exchange. Gift vouchers are redeemable at any of the Salter Brothers Hospitality properties. The gift voucher may be used to purchase any goods and/or services at these properties.
Bookings are essential. All gift vouchers are subject to availability at the time of booking and conditions may apply. When making a booking please quote the gift voucher number. Bookings are subject to standard property cancellation policies. Service fees applies on Sundays and Public Holidays in Day Spa's & Restaurants. Minimum stays may apply. Gift vouchers must be presented on the day of redemption. To redeem a gift voucher please call our team between 9am and 5pm.
Please note that lost or stolen gift vouchers cannot be replaced.
Gift vouchers are valid for 3 years from the date of issue.
Salter Brothers Luxury Collection Operations Pty Ltd (ACN 664 580 652) is the issuer of this gift voucher.
Frequently Asked Questions
Where can the gift voucher be used?
The gift voucher can be used at any Salter Brothers Hospitality property to purchase goods and/or services, for example accommodation, dining and activities.
When does my gift voucher expire?
Your gift voucher will expire 3 years after the issue date listed on the e-certificate.
Do I have to spend the entire amount of the gift voucher in a single purchase?
No. Value vouchers are partially redeemable, vouchers valid for a set experience are not partially redeemable. Within the value voucher's validity period, any available balance can be used for multiple purchases at any participating Salter Brothers Hospitality property.
What happens if I lose my gift voucher or it was stolen?
Lost or stolen gift vouchers cannot be replaced however should you be in this situation, please contact our team and we will do our best to assist. Personal information and photo ID may be required.
Are there terms and conditions that apply to the gift voucher?
Yes, a brief summary of the terms and conditions are printed on the bottom of the e-certificate.